FREQUENTLY ASKED QUESTIONS

 

 

WHAT ARE MEMORY KEEPSAKES?

A memory keepsake is made out of cherished clothing from a loved one young or old. Clothing you cant throw away and want to keep for years to come. To keep for yourself or to give as a present. There are never two keepsakes the same, each is individual.

 

CAN KEEPSAKES BE USED AT TOYS?

All my items are decorative NOT designed or intended to use as toys. Littles fingers can pull/stretch and make a keepsake very miss-shaped. In view of the individual and bespoke composition of each bear they cannot be CE approved and accordingly do not comply with any toy safety guidelines and are not deemed safe for use as a toy by Law.

 

HOW LONG DO THEY TAKE TO MAKE?

I will make contact when i receive the clothing from you and when i will start work. Normally average time is 4-10weeks but please check my updates on the Home Page or Facebook of what my current turn around time is.

 

HOW MANY ITEMS SHOULD I SEND AND WHAT CAN BE USED?

 Please check in the item description as each keepsake is a different shape and size. Knitted, holey, very well worn may alter the size and finished quality of the bear. Clothes must be in a good condition and clean. I cannot use real/faux leather or long haired fur fabrics.

 

WHEN AND WHERE DO I SEND THE ITEMS?

Please send your clothes as soon as you've placed your order. Don't forget to add your details inside (name, return address, any special requirements and the personalised writing information)

For peace of mind, I recommend that you send you clothing via a tracked method of delivery. Please also ensure your clothing is double-wrapped or in a plastic bag before parcelling to avoid damage during transit. Gracies Little Friends does not accept responsibility for any parcels before they reach me and am also not responsible for any loss/damage to your items whilst they are in transit. I will confirm safe receipt of your parcel when it reaches me.
 

DISCLAIMER

None of my work is mass/factory produced they are made with the utmost care and attention using my home sewing machine or by hand. With this they may have the odd lump, bump, or imperfection that comes with handmade items.

RETURNS

Returns are not accepted as everything is custom made.

SAFETY

Keepsakes are NOT toys and should not be played with. They are for keepsake, decorative purposes only. This is due to the fact that they cannot be CE tested as they are made from a material supplied by yourself. Some keepsakes include buttons and ribbons which, although unlikely, may become loose. I use good quality thread, felt or buttons and I only use polyester toy fibre fill.

CARE

Items are not designed to be put into a washing machine, if they should become dirty gently clean with a damp cloth. keepsakes are made from worn fabrics they may not withstand rough handling.

POSTAGE & PACKAGING

If the courier/postal service used damage or lose the keepsake  then I cannot be responsible for the damage/loss that is not caused by myself. I cannot be held responsible for any loss or damage that may happen to your clothing in transit to me. I only send my parcels back to you via a signed for service and advise that your clothing parcel is sent to me this way too.